London | Permanent - Full Time

About us

HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide.

The role

This role sits within our Single Risk Operations function. This team provides operational support across the policy lifecycle, working closely with Underwriting and other business functions to deliver accurate, efficient and well-controlled services. The function supports data quality, regulatory and operational controls, reporting, workflow management and continuous improvement across the relevant lines of business.

As a Underwriting Operations Specialist, you'll ensure accurate and timely processing, complete records, high-quality data, effective stakeholder service and consistent application of procedures, guidelines and controls.

You'll resolve routine issues, coordinate with relevant teams and recognise when unfamiliar, complex or higher-risk matters require escalation.

Key accountabilities

Underwriting Administration

• Manage relevant team mailboxes and work queues, ensuring correspondence and requests are triaged, progressed and completed accurately and within agreed service expectations.
• Maintain complete and accurate underwriting information and correspondence in the relevant document management system.
• Complete accurate data entry for relevant policy types, endorsements and associated transactions using the relevant data entry system and any other relevant team systems.
• Follow the agreed workflow from receipt through to completion, maintaining clear status information, ownership and records of actions taken.

Data Quality

• Independently complete required data validation and quality checks and ensure information complies with applicable data-quality protocols and controls.
• Take responsibility for the accuracy of own work, address identified errors promptly and contribute to agreed quality standards and measures.

Managing Relationships

• Deliver a responsive, professional and high-quality service to Underwriters and internal stakeholders.
• Work closely with the wider Operations team and relevant business functions to ensure an aligned approach and timely resolution of requests.

Risk and Controls

• Complete applicable regulatory and compliance checks, including sanctions, licensing and contract-certainty requirements where relevant, in line with HDI Local and Group guidelines.
• Follow documented procedures and controls, maintain appropriate evidence and escalate uncertainty, potential breaches or matters outside authority promptly.
• Keep process documentation and operational records accurate, current and accessible.

Process Improvement

• Proactively identify and suggest practical improvements to processes, systems and service delivery within the role.
• Participate in team reviews, testing, projects and improvement activity and support the implementation of agreed changes.

Credit Control and Accounting Support

• Support the reconciliation and investigation of accounting and credit-control queries where applicable, working with Technical Operations and other relevant teams.

Reporting

• Understand the relevant reporting environment and support team KPI, SLA, management-information and regulatory reporting when required.
• Assist with analysis and preparation of information for operational and Underwriting purposes.

Systems and Technology

• Develop and maintain effective knowledge of the systems used in the role and use them securely and consistently.
• Participate in system training, testing, key-user activity or change implementation where required and provide constructive input.

Skills & experience

• Previous experience within an insurance role
• Knowledge of London Market; key practices and principles within the underwriting sector are desirable but not essential
• Property Insurance experience is desirable but not essential 
• Confident communicator, able to build strong internal relationships 
• Intermediate MS Office skills – Outlook, Excel
• A-level or equivalent or higher

Other

As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.

If you require support with your application, please contact UK&IRE_Recruitment@hdi.global

Apply by 17/12/2026

Reference: HDI00732