Claims Adjuster - Liability
London | Permanent - Full Time
About us
HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide.
The role
Join a friendly and ambitious Liability Claims team where collaboration, technical expertise and great client service go hand in hand.
You’ll work across UK Employers’ Liability, Public Liability and Product Liability claims, while also having the opportunity to broaden your experience through international programmes and claims in other jurisdictions. There’s scope to gain exposure to more specialist areas too, including clinical trials and cyber claims.
Most importantly, you’ll be part of a supportive and sociable team where your contribution is valued and you’ll have plenty of opportunity to learn, develop and progress.
Key accountabilities
- Managing your own portfolio of liability claims from initial notification through to settlement.
- Assessing new claims, including cause of loss, policy coverage and any further information or investigation required.
- Interpreting policy wordings and underwriting documentation to determine the appropriate response to claims.
- Investigating, negotiating and settling claims within agreed authority, regulatory requirements and company guidelines.
- Setting accurate and timely claims reserves to help assess potential exposure.
- Building effective relationships with clients, brokers, loss adjusters, solicitors, experts, MGAs and TPAs to support a high-quality claims service.
- Working closely with underwriters, risk managers, Finance and other internal teams, sharing information and expertise where required.
- Reviewing claims data and management information to ensure it accurately reflects the portfolio.
- Maintaining accurate claims records and system data to support regulatory requirements, reporting and audit.
- Supporting the management of international programmes, liaising with network offices and external partners to ensure claims are handled efficiently and accurately.
- Contributing to projects and initiatives aimed at improving the effectiveness and efficiency of the wider Claims team.
Skills & experience
- Liability claims handling experience on a lead basis;
- Experience of reviewing and managing MI;
- Experience of UK Market in public liability, products liability, and employers liability matters;
- Experience of litigated and non-litigated claims;
- Experience of inquests and regulatory investigations preferred;
- Good general knowledge and understanding of insurance principles;
- General awareness of current regulation and market issues;
- Good working knowledge of coverage provided under general public, products and employers liability policies;
- Understanding and good working knowledge of current, relevant law.
Other
As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.
If you require support with your application, please contact UK&IRE_Recruitment@hdi.global
Apply by 17/12/2026
Reference: HDI00727